The three things you’ll get out of this post:

1. What is company culture?
2. Why is company culture important?
3. How to create a company culture?

All I care about are dollars and cents

Every year Forbes magazines releases a list of the best companies to work for and in large part the companies on the list have established a culture that both their customers and employees are a part of.

Companies have figured out that eventually someone else will replicate any good idea, usually at a fraction of the price. The one thing that copycats can’t replicate is a culture. A business’s culture does not happen overnight but is a core philosophy of the company. I recently read Delivering Happiness by Tony Hsieh the CEO of Zappos.com. The book is a must for any business looking to create something other than a product or service.

Although Delivering Happiness is one book about one company, the idea of creating a culture is expanding quickly as other brands attempt to create something in addition to what is for sale. The secret is knowing that people are emotionally attached to their purchases. People are buying much more based on information that they have read online or heard directly from their friends/family. Creating a way for people to become more emotionally attached to your brand is a WIN-WIN for you and your customers.

If aunt Tambi has a wonderful experience with the customer service rep at an online retailer and shares her experience with you, in the future when you need something similar, you’ll remember. The same goes for having a bad experience with a company. The difference being with bad experiences people are much more likely to share their discontent via social media.

Culture Smolture

Illegal counterfeiting is a $600 Billion a year business. Imagine how much money is spent making similar products legally… The secret ingredient for profit is to create a product that can’t be so easily replicated. For the same reason Gold is so valuable, your company can become the Gold of your niche.

How many times have you heard of a brand new gadget like the iPhone 4 being released to have replicas shown on CNN hours later from a store in China somewhere? For the same reason the fashion industry and car industry change all the time, businesses are constantly forced to stay “one step ahead” of the competition. Really companies are trying to remain profitable as long as they can until the masses catch up.

Culture allows companies to take boring or beat industries and transform them back into profitable niches because something other than the product is being provided. That something is the secret sauce to the financial equation that allows companies to charge much more for the same product as their competition while gaining market share.

People are craving connections to brands and cultures that have been ignored for way to long.

Wake up and smell the culture

In order to establish a culture, your company needs to allow a certain level of freedom for your employees to help. A CEO can’t dictate a culture of the company and expect the employees to follow along. All the employees have to be involved on a personal level for any type of culture to succeed.

Many companies are creating a set of CORE VALUES that they can hang their hat on to determine if something is inside or outside of their culture. Then they allow their employees to create fun, unique, interesting ways to bond as a group and to welcome “outsiders” (customers) into that group. When a company mixes a product/service with a thick culture, they now have created a product that others can’t easily replicate. The company culture marketing strategy is one that will pay dividends over the long haul.

First of all, you are allowing your employees to be fun and creative, boosting morale and overall happiness Second, you are creating something unique and desirable by others. Last, culture allows businesses to rebuild lost profit margins by creating a new product for people to consume.

Start now, be unique, have fun and spread the love. Ultimately your company will be rewarded at every level.

Our local Gander Mountain outdoor sporting goods store hung up this huge sign declaring that they will not be under sold. That is a big and bold statement in my book. I also believe a statement like that is a big attention getter as well. Over the last few months as consumer spending has dropped businesses have taken more creative approaches to gaining new customers, and for good reason.

What Gander Mountain did is said loud and clear we are your cheapest solution in town. They also stated you should come in and see if you can find anything that doesn’t fit that statement. And they did this with a huge sign on the front of their building. They are located right off of the Interstate and a busy overpass. This sign is easily visible to everyone who travels by there.

I am sure the sign will drive a huge number of visitors initially and possible steal some other customers from other sporting good stores in town, but will it last over the long run? I am not sure. Humans are funny creatures in the way we get used to things and rarely like to break away from the familiar.

I remember one time in Los Angeles driving through an intersection and seeing the gas station on the corner with more cars than it can hold. Meanwhile the one directly across the street had none. The crux of it was the empty gas station had much cheaper gas prices. What gives? I have a feeling it was partly due to preference, but more so, convenience. One gas station had an easy in and out for traffic, while the other wasn’t as easy to get to. But what if there were bigger variables at play such as time of day, going to work / coming from work, new and clean vs. not, or any other unseen reason.

Essentially what Gander Mountain is doing is making a statement, hopefully strong enough to make people break away from their life habits. They are challenging and encouraging people to visit their store with a bold declaration that they will find what they were and weren’t looking for cheaper in their store. In the end, I am sure Gander Mountain will make more money from the sign than anything, but only time will tell in the long run.

What are your thoughts?

It’s no secret that Dyson vacuums do a great job of sucking up all of the grit and grime around the house. They are known for never losing any suction power no matter what. They also do many other things like cleaning the air as it passes through and easy dumping of waste. I am sure in due time they will be automated and have dinner waiting when you arrive home from work. Only if it were soon enough.

What Dyson did is over the top for branding, but it is the combination of branding and an excellent product that leads to success. The creators of the Dyson vacuum went above and beyond creating just a vacuum. They created something that was different in its category. The biggest lesson any of us can take away from the success of the Dyson is to know that in a world of similar products and services, it is still possible to set yourself or your product apart from the rest.

In marketing, it is easy to settle for what pays the bills. But what is your goal really? Is it to be mediocre? I know my goal isn’t to be mediocre but sometimes I don’t even realize I am heading that way until I see myself surrounded by more people just like me. That is the reason I quit my last job. I could feel the walls of mediocrity closing in on me and had to make a break for something better.

The same goes for life as in marketing. The thing that sets those in the top 20% from the majority are the ones who get complacent or who settle for what is working. You ever wonder why there are always a few Realtors in town who sell the majority of the houses? How about the sales person driving the Corvette in a town full of sales people? What about the gas station across the street that gets 40% more business?

I have no doubt that the creators of the Dyson vacuum are going to keep innovating and finding new ways to break the mold of the traditional. I hear they are even creating a new bathroom hand dryer, thank god. The key to marketing and branding is to create something that is different in the world of the same. How can you take what you have and mold it into a product or service that goes above and beyond, to the far right, to the far left, the most color, twisted, unique, useful, creative in your market? I am sure with a little thought and effort it will begin to take shape into something people crave and desire.