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There is a myth that only the marketing department controls the brand outside your business’s four walls. Even if you are the programmer who never talks to a single client, your marketing is how the program works, feels and functions. If you are the front desk worker, your presence is marketing how you reach out to people both in person and over the phone. If you’re the boss, every policy you make markets how you feel about your employees and your company.
Knowing that marketing isn’t just one aspect handled by one small group within a company makes you examine how you can get greater returns on your marketing efforts. If you hire the best coder in the world yet the design and troubleshooting are highly lacking, how does that reflect on the company?
What about the HR person who is told to hire someone for the lowest cost? Someone can be excellent on paper, yet move the company in the wrong direction with her marketing. It’s no fault of the HR person if he was told to find the best person for the lowest cost.
If you have a customer support person who hammers out calls but lacks in personality or compassion, how does that make the customer feel? Look at zappos.com. They built an entire company around talking with people on a personal level.
When you want to focus your efforts on marketing, don’t forget to look at the other people in the company doing the marketing. Cheers.