The term firing on all cylinders is another way of saying things are working and flowing smoothly. For a company or business online this could mean a variety of different things. You could streamline your processes to optimize profits or you could find ways to boost sales and services. I’ll be focusing more for boosting sales and services.

Not long ago my compadre in arms talked about how Walmart’s Official Blog is completely failing at the moment. If Walmart has the horsepower to do just about anything it pleases how can it be that its blog is failing? It isn’t for lack of resources but lack of firing on all cylinders.

I am a fan of using a system called the Trade Ring for boosting sales and referrals from other similar (not same) businesses. You promote them and they in turn promote you helping all ships to rise together. Create a trade ring for your online contact points.

Everyone uses the Internet differently. I like to focus on blogs and Twitter as my main methods for connecting with others (slowly growing Facebook and LinkedIn). I am sure some people love to spend most of their time navigating Facebook for online news and interaction. The combinations are endless in the different ways you can mix and match online outlets.

Here are some ideas for different things you can do to bring these all together.

Website

Typically an online business will have a website. Most offline business do too. You don’t want to have a plain Jane website that is more like an online brochure than an information and connection portal. Instead, really step back and look for the different ways branching out online can help your business grow more profitable, connect you to your clients or connect clients closer to each other.

Consider adding a blog for starters and then start engaging in other ways to connect with your clients. Take a couple minutes to ask 10 of your clients if they read blogs, use Facebook or Twitter and so on. It should only take a minute to figure out where you could focus your attention for the quickest return on time and investment.

Blog

Starting a business blog is a great way to enable people talking about your brand, product or similar to be social on your site. A blog is a perfect way to build a brand online that doesn’t involve building a brand on someone else’s site or service. Social networking sites like Facebook and Twitter are great but it’s a great idea to make your homebase somewhere you can call the shots. Blogs are excellent for this.

The idea around blogging is to create content by sharing ideas, thoughts or just about anything. A terrible idea for a blog is to use it as a permanent archive for all of your press releases. No one cares about press releases. If fact, I delete every press release that hits my inbox unsolicited or that is not over the top personalized. Use your blog as a tool to engage with others and help people when they have concerns.

Just maybe you’ll hear how someone did something totally different with your product that actually works. Now you can use that idea to help market that product to a completely different market. Who knew pantyhose could be used to buff your shoes.

Don’t forget to add your social media links to your blog/website with plugins like Sociable. Feed the circle from every angle.

Newsletter

Newsletters are becoming quite the norm now with just about every business. One of the largest problems with running a newsletter is not allowing people to take part in the conversation or to take action. If you are blasting out a newsletter with a weekly special you are running but don’t invite people to give current or past feedback about the product you are missing a great opportunity for them to interact with you. Don’t forget to include links to those lovely online profiles (Facebook/Twitter) or your blog. Make is a useful and desirable resource for your subscribers and they will continue to purchase and share with others.

Twitter

Not everyone gets Twitter and how it can help their business. There are a couple different ways Twitter can really assist in your online ventures. The first way anybody or business can use Twitter is to determine new trends or information in your industry or to find current consumers and interact. I said interact not shout at them. Shouting is the opposite of interaction and doesn’t encourage a response. Try to encourage a response.

Sites like search.twitter.com will let you search all day everyday tweets that people are sharing that revolve around your niche. Jump in there and see what’s going on. Take a long hard look at what people are saying about a niche and think of ways you can improve it. If you are an established brand, look at brand perception and see how you can start engaging the talkers to increase positive interactions.

This leads into helping those who use services like Twitter find and follow you. I typically start by interacting with someone a number of times and then follow/friend. Report is established and more than likely they will reciprocate. Sites like Tweepsearch.com help you find others who are in the same niche or you can use search.twitter.com to see who actually mentions your niche, then engage. One downside with search.twitter.com is only the ability to see current tweets and discussions not bios or past discussions.

Facebook

Due to the closer knit community that people of Facebook have, ideas and brands that one person likes might often be liked by others. So if someone follows your new startup brewery in Fargo and you become a fan, that will be seen by your friends. Chances are that your close friends would also think the idea of a new brewery in Fargo is intriguing, leading to more and more people becoming a fan. Because of this things can spread really quick over Facebook. The downside is, if you’re boring or shouting few will listen or interact.

The key to Facebook for a business is to get people to interact. The more who interact, the more times you’ll be seen by their friends and the more likely you’ll gain even more friends. See how this works? Pretty simple, eh?

Overnight you can have a brand’s fanpage explode from a couple hundred followers to thousands. But all of the friends/followers in the world won’t continue to participate or care about your brand if you don’t give them reason to get involved. Provide feedback loops for ideas and concerns. Allow the negative feedback to come and address it head-on and in front of everybody. Your fans will love you for the transparency you offer. They will feel/grow more connected and want to share their positive experiences with everyone.

But remember to bring those discussions and ideas back to your own turf. You never know what the gods of the social media industry will one day deem something as inappropriate for their community or best interest and shut it off.

Look for the right social media numbers or metrics, not just more followers or fans.

LinkedIn

Not quite as fancy or flashy as the other kinds of social media sites, LinkedIn definitely has its place. If you are looking for a group of people that could help move and shake things for you, look no further. You can make a connection with hundreds of the top people in just about any industry overnight. LinkedIn networking might have a little different purpose than shooting a few tweets back and forth with someone, but where else can you find this level of talent so easily?

Taking the time to build and nurture a relationship over LinkedIn is a constant work in progress but in the end can drastically change your strategic partnerships and connections helping to boost awareness for your brand. Think about the ways you can use powerful business connections to your advantage and how you can in turn help others. There is a huge opportunity to establish long lasting partnerships. I would compare this to those awesome roommates you had in college, you know, the ones that attended your wedding and your 50th birthday.

Conclusion

Find the ways to find and interaction on a high level with your customers. Meet them where they hang out and bring the focus on them. They will in turn find ways to give back in many different forms, whether it’s promotion, ideas, thoughts or sales. How have you used these sites to connect yourself with your clients?

I got a comment recently from Jacqueline who mentioned that she had no problem marketing other people’s products and services but lacked in marketing her own. Since I am actually planning on talking about this subject with local business owners, I figured I might as well start practicing here.

Personal or business blog.

Blogs are a huge tool in marketing you or your product. People are waking up to this fact every day. The last I heard, and I am sure it’s higher now, 175,000 new blogs are started every day. That is a huge number, but when compared to the 2-3 billion people using the Internet, it is a drop in the bucket.

A blog is a tool as much as it is a platform for you to share with others. The best part about a blog is the way you can share your thoughts, experiences, business ideas and products. 10 years ago when you had a product idea you would send out questionnaires or fliers to ask what people’s needs were and what they wanted in a product. Now you can pretty much Google whatever you are looking for and find a forum, message board, Yahoo answers or videos talking about your subject. In a matter of a few minutes you can get a good pulse of what people’s needs and wants are. With a blog, you could add a poll or ask for responses to get your answer.

Just like the winner always writes the history books, so does a blogger. You can present yourself however you want, including being completely anonymous. I would highly recommend being a real person that others can relate to as the preferred method of communicating. You can always paint the picture however you want when it comes to you or your business, but down the road someone might call you out on it if you are not truthful.

A place to connect to others.
One of the best ways to market your product is to generate leads and sales without having to pay for advertising. This is done a lot easier online and especially in the blogosphere. Frequently, I offer to give back to my readers because I appreciate when they link to my blog and tell others about me without being asked. This is why I will in return post links, give free things away, subscribe to others RSS, answer question or anything else I can make time for (I wish I could do more).

There is a big sense of reciprocity online and among fellow bloggers that says, “I will scratch your back if you scratch mine.” This is of course equal to the amount of time and effort you put into your online persona. All of this connectivity and networking comes to play when you develop a product or idea you would like to share (sell) with others.

Steve Pavlina’s blog was the first blog I ever read. I learned a lot from his blog on personal development that eventually lead me to quit my job and start my own business. Recently, he wrote a book and it is set to release next month. He offered to give everyone a free copy of his new book a month ahead of time in return for a review. Steve is not asking people to sugar coat the book but to be truthful and honest in their assessments. You can even include your own Amazon affiliate link, possibly profiting from a free book that very few people have read. I signed up and am waiting for my copy to arrive in the mail. I volunteered to review his book because I believe it will have some great content that I can share with others. I will also gladly post the review here, because I have received a lot of value from his posts and feel it is the least I can do. Talk about a great marketing idea. Steve is probably going to spend $0 on marketing simply because he connected with his audience and added value to their lives.

Establish trust.

As you begin and maintain your relationship online and off line, you build a level of trust that is in essence like a line of credit. Your patrons and visitors subconsciously extend you a line of personal credit on the assumption you will continue doing what you have established. Everything we do as a friend, employee, consumer, producer and individual is based on assumptions, (thank you Bill for the explanation).

We all make assumptions that a product will be on time, that we can get gas at the gas station, that when a friend tells us something we can count on it. Assumptions are what lead and build up trust. Sometimes we assume too much and we learn the hard way or visa versa. As you build your trust and network, people will assume that you will do what you say and say what you do (that is if you are doing it right). When I place an ad on my site for a product or share with you a new service I launch, I assume you have enough trust in me to at least check that product out. You on the other hand assume that I won’t screw you by presenting a product as something it is not.

Like jugglers on a tightrope, things can go wrong in a hurry with trust and assumptions. The key is to be open and truthful. In the end, that will carry you through even when you make mistakes. The one think I have learned the most about working online is when a mistake is made it is far, FAR, better to admit fault and make amends than to try and lie or sugar coat something (everyone makes mistakes, we are all human). When it is all said and done, things are quickly forgotten when addressed properly.

Instill confidence.

You are on the mission to instill confidence in yourself and others. When the proper level of confidence is reached, you have opened a door to reap what you sow. It is not to be said that at that point it is ok to take advantage of people, but you can successfully sell services and products under the assumption you are doing it openly. There is no set rule of where that line of confidence is, only that there is a point where enough exchange has gone on to prove yourself to others.

The best comparison I know would be the business of White’s Boots. For years this company has stood behind their product 110%. At anytime you can go in and get your boot resoled for practically no cost and know it will last another 5-10 years. I know some retired people that have had the same boots since they were in their teens. You know what? I can promise you that they have told their friends and family about their love for those boots and the service that stands behind them.

Be their solution.

Because of the nature of a blog, people are able to open the doors of communication like never before. You can Google blogs by CEO’s and see that many of the heads of huge international companies are taking up blogging. If you come across one of those blogs and feel like sharing your thoughts about a product or service, you can. You don’t have to contend with any security guards or annoying secretary (not that all are annoying). You could go to the comment section and leave your thoughts knowing that someone important will probably read it.

If that important person is you, what a great opportunity to allow the rivers of word of mouth marketing to flow. Let’s say my confidence in a product was shaken. If I shared my disappointment with the CEO of that company, and in turn the CEO offered to remedy that experience, I would probably use that product for life knowing that they really did care about me. After all, the end user is the bottom line in business.

I hope that this gave a loose sense of ways to market yourself online. There is no cut and clear path to determine what successful online marketing is, it depends on what you want. All said and done, blogging is a great way to market yourself personally and a great tool to give, share and better those you would like to work for.